Privacy Policy

This privacy policy between UCCMARKET.COM and you, constitutes our commitment to your privacy on our administrative records, websites, app, social media platform and premises. Your privacy is important to us, and we are committed to protecting your personal information. This privacy policy explains how UCCMARKET uses your personal information when you’re using any of our channels including websites, apps, social media handles and premises.

You’re Privacy Right

This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information. It applies to the uccmarket website and all database applications, services, tools and physical contact with us regardless of how you access or use them.

If you have created a username, identification code, password or any other piece of information as part of our access security measures, you must treat such information as confidential, and you must not disclose it to any third party. We reserve the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Conditions. If you know or suspect that anyone other than you know your security details, you must promptly notice to our support team.

Personally identifiable information

You provide this information to us in the process of setting up an account, placing trading and using the services of the website or any of our channels. This information is required to give you access to certain parts of our website and related services. This data is collected when you:

– Register an account with Uccmarket.com or applicable channels.

– Voluntarily provide it when using the website or other of our services.

– Personally disclose the information in public areas of the website

– Provide it when you contact our customer support team.

– During KYC verifications.

The information includes your:

– Username

– First and surname

– Date of birth

– Email address

– Residential address

– Phone number

– Bank Account number and bank name. (During fund withdrawals).

– Identification documents

– Proof of address documents

– Transaction history

– Website usage preferences

– Any other information you provide us when using our platforms

– Credit/debit card details, or other payment information

To modify and revise this information, simply get in touch with our Customer Support. Rest assured that this data is solely utilized for internal purposes and is never shared with any third parties, except for the ones explicitly mentioned below.

Non-personally identifiable information and traffic analysis

At Uccmarkets, we prioritize creating a user-friendly and easily discoverable website and apps on the internet. We collect data on how you interact with our website and apps, but rest assured that this data does not personally identify you. When you use our services, our servers maintain an activity log that is unique to you. This log records specific administrative and traffic details, including your source IP address, access time, access date, web page(s) visited, language usage, software crash reports, and the type of browser used. This information is crucial for providing and ensuring the quality of our services.

Cookies

Uccmarket uses cookies to ensure our website works efficiently and to enhance your visits to our platforms.

How and why we use your personal information

We use your personal information in a range of ways that fall into the following categories:

– To provide you with the products or services you have requested;

– To meet our legal or regulatory obligations;

– To monitor our website performance; and

– To provide you with marketing information.

The rights you have over your personal information may vary depending on the category and lawful basis under which the data falls. This section aims to provide comprehensive details about each category, the corresponding rights they afford you, and instructions on how to exercise these rights. By understanding these distinctions, you can effectively assert your rights concerning your personal information.

Providing our products and services

We utilize your personal information to facilitate your usage of our websites and app, enabling you to set up your account, engage in online trading, and offer customer service support. To deliver our products and services, we may share your information with external organizations that operate on our behalf. For additional details on this matter, please refer to the “Sharing Information” section.

This category encompasses the fundamental activities necessary to provide you with the services you have either signed up for or are currently using. If you prefer not to have your information used in this manner, your choice is to refrain from using our services and close your account.

 

Legal and Regulatory Requirements

Uccmarket will utilize your identification document and/or proof of address to verify your details, as this helps protect our users from fraudulent behavior and promotes responsible trading.

At any given time, we may conduct a security review to validate the registration data provided by you and to ensure compliance with our Terms and Conditions and relevant laws. These security reviews may involve actions such as ordering a credit report and verifying the information against third-party databases.

These activities are essential for us to legally and responsibly provide our products and services, complying with regulatory requirements. Without carrying out these activities, we cannot offer our services. If you prefer not to have your information used in this manner, your choice is to refrain from using our services and close your account.

To monitor our website performance

As mentioned earlier, we employ cookies and traffic analysis to enhance the performance of our website and available services. These activities are conducted based on our legitimate interest, and we take measures to minimize any impact on your privacy.

You have the option to exercise your ‘right to object’ to activities performed for our legitimate interests if you believe that your right to privacy outweighs our business interests. Nevertheless, as these activities are integral to our operations, if you wish to object beyond managing your cookies, it may necessitate closing your account.

Marketing

If you have provided us with your consent, we may send you offers and promotions via email, SMS, or online channels. Rest assured, we do not share your information with third parties for their independent marketing purposes.

You retain the right to withdraw your consent or modify your marketing preferences at any time. This means you can choose to stop receiving marketing communications or update your preferences as you see fit.

Your rights

Your rights to rectification

If you suspect that the personal information we have about you is inaccurate, you have the right to request its rectification. For any information that cannot be updated through the My Account feature, kindly reach out to our customer support via email at support@uccmarket.com. They will be able to assist you in making the necessary corrections to your personal data.

Your right to request a copy of your personal information

If you wish to obtain a copy of the personal information we have on record for you, kindly make a request through live chat or by email. Upon receiving your request, we will provide you with a form to complete, which is not obligatory but aids us in promptly furnishing you with the relevant information you seek.

To ensure the security of your personal data, we will request a valid proof of identity. Once we receive this, we will respond to your request within one month. However, if your inquiry is unusually complex and expected to take longer than a month, we will promptly inform you of the estimated timeframe. Please note that such requests may also incur an administration cost.

 

Your right of erasure

You have the option to request the erasure of your personal data if there is no compelling reason to continue processing it. Your request will undergo review within a maximum period of 30 calendar days. However, it is essential to note that the right to erasure is not an absolute or guaranteed right, as it only applies in specific circumstances.

The right to erasure does not apply in situations where processing of your data is necessary for any of the following reasons:

  1. Exercising the right of freedom of expression and information.
  2. Complying with a legal obligation.
  3. Performing a task carried out in the public interest or in the exercise of official authority.
  4. Archiving purposes in the public interest, scientific research, historical research, or statistical purposes where erasure would impede or seriously hinder the achievement of that processing.
  5. The establishment, exercise, or defense of legal claims.

In such instances, the right to erasure may not be applicable, and your personal data may need to be retained for the specified purposes.

Sharing your personal information

We may share your Personal Data with third parties in the following circumstances:

  • When we are required to disclose or share your personal information to comply with any legal or regulatory obligations.
  • To enforce or apply the terms of this policy or any other agreements.
  • To assist in providing you with the products and services you request, including third-party software providers.
  • If, in our sole determination, we find that you have engaged in cheating, attempted fraud, trade manipulation, or payment fraud against us or other users of the service.
  • For research purposes aimed at preventing addiction, where your data will be anonymized.
  • To safeguard our rights, property, or the safety of us, our traders, or others.
  • With your explicit permission.

Please note that the Personal Information collected on our services may be stored and processed in any country where we or our affiliates, suppliers, or agents maintain facilities. By using our services, you expressly consent to the transfer of your information outside your country. Whenever we transfer any part of your Personal Data outside the European Economic Area (EEA) or adequate jurisdictions, we will take reasonable steps to ensure its security, such as employing binding corporate rules, model contracts, or complying with the US/EU privacy shield.

Security

We recognize the criticality of security and the necessary methods to safeguard information. All the Personal Information we receive directly from you is stored in an encrypted and password-protected database within our secure network, protected by state-of-the-art firewall software. Additionally, our Services support SSL (Secure Sockets Layer) for added security.

To ensure comprehensive protection, we also take steps to verify that our subsidiaries, agents, affiliates, and suppliers implement adequate security measures. By adopting these security protocols, we prioritize the safety and confidentiality of your data.

 

Retention

We hold onto personal information for a reasonable period necessary to fulfill legal or business requirements. In determining the data retention periods, Uccmarket takes into account local laws, contractual obligations, and the expectations and needs of our traders. Once the personal information is no longer needed, we ensure its secure deletion or destruction to safeguard your privacy.

Third-Party Practices

We cannot guarantee the protection of any information you provide to third-party online sites that are linked to or from our services, or any information collected by third parties administering our affiliate program (if applicable) or any other program. These third-party online sites are independent from us, and any information collected by them is governed by their respective privacy policies, if any.

Furthermore, our website, apps, or other channels may include links to other websites that are beyond our control and not covered by this Privacy Policy. If you choose to access these sites through the provided links, the operators of those sites may collect information from you in accordance with their own privacy policies, which may differ from ours. We are not responsible for the functionality of these linked sites or any potential errors that may occur. Responsibility solely lies with the operators of these websites.

 

Analytics

The services described in this section allow the Owner to monitor and analyze web traffic, providing the capability to track user behavior.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service offered by Google Inc. (“Google”). The data collected by Google is used to track and analyze the usage of Uccmarket, generating reports on its activities, which may also be shared with other Google services.

Additionally, Google might employ the collected data to customize and personalize ads within its advertising network.

The Personal Data collected by Google Analytics includes Cookies and Usage Data.

The processing of this data takes place in the US. For more information about Google’s data practices, you can review their Privacy Policy and find opt-out options if desired.

Disclaimer

The Services are provided on an ‘AS-IS’ and ‘AS-AVAILABLE’ basis without any liability. We shall not be held responsible for events that are beyond our direct control. Given the complexity and dynamic nature of our technology and business, we cannot guarantee error-free performance concerning the privacy of your Personal Information. Consequently, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use or release of such Personal Information.

If you disagree with any statements contained in this Privacy Policy, kindly refrain from proceeding further on our website or app. Please note that registering an account on our website, engaging in trades, and conducting fund transfers will be considered confirmation of your complete agreement with our Terms and Conditions and Privacy Policy. You retain the right to discontinue using the website or app at any time; however, we may still have a legal obligation to retain some of your personal information.